Big Companies Outsourcing Customer Service
Why do we rely on customer service3? Does it gives us, as customers some type of security and feeling of assurance of the product that we are purchased or plan on buying? I personally think that it does and that it is normally what we look for in anything that we buy. Some type of awareness of support helps the customer decide whether the product is trustworthy in many cases. If your company has given a customer satisfaction survey you would see that support of the product would be top in priorities after product quality. I think companies such as Dell, Walmart and IBM retain old customers and gain new is because of the customer service and quality. These companies pride themselves on offshore outsourcing india and outside of the USA.
